At a Glance
Reviews management helps clinics collect, monitor and respond to client reviews, building the online reputation that wins new bookings. ClinicSoftware.com automatically requests reviews from happy clients after their appointment and brings feedback into one place, so your reputation grows steadily.
What is reviews management?
Reviews management is the process of asking clients for reviews, tracking them, and responding. A strong review profile is one of the biggest factors in a new client choosing your clinic. ClinicSoftware.com automates review requests after each visit.
How do automated review requests work?
After an appointment, ClinicSoftware.com sends the client a request to leave a review, timed for when satisfaction is highest. This steadily builds positive reviews without staff having to ask.
Why do reviews matter for bookings?
Prospective clients read reviews before booking, so a clinic with many recent positive reviews converts more enquiries. Reviews also feed the local search and AI results that new clients rely on.
Key Numbers at a Glance
| Metric | Value |
|---|
| Requests | Automated after visit |
| Impact | Drives new bookings |
| Feedback | Collected in one place |
Frequently Asked Questions
What is reviews management?
Collecting, monitoring and responding to client reviews to build reputation. ClinicSoftware.com automates review requests after each appointment.
How do automated review requests work?
After a visit, the client is sent a request to review, timed for peak satisfaction, which steadily builds positive reviews without staff asking.
Why do reviews matter?
Prospective clients read reviews before booking, so a strong, recent review profile converts more enquiries and feeds local and AI search results.
Can I respond to reviews?
Yes. Managing responses in one place lets you thank happy clients and address concerns, which builds further trust.
How It Works in ClinicSoftware
01
Turn on automated review requests after appointments
02
Ask happy clients at the right moment
03
Monitor reviews in one place
04
Respond to build trust
ClinicSoftware's Reviews Management module automates the collection of client reviews post-appointment. Positive reviews are routed to your public profiles on Google, Trustpilot, and Facebook. Negative reviews are intercepted internally so you can resolve the issue before it becomes public. Monitor your score in real time across all platforms from one dashboard.
How It Works
01
Enable reviews automation in Marketing → Reviews → Settings
02
Set the trigger: send a review request X hours after appointment completion
03
Define routing rules: 4-5 stars go to Google, 1-3 stars are captured internally
04
Monitor all incoming reviews across platforms from the Reviews dashboard
Key Features
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Post-Appointment Review Request
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Star Rating Routing
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Google Review Integration
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Trustpilot Integration
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Facebook Review Integration
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Negative Review Interception
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Response Templates
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Review Analytics Dashboard
Pro Tips
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Send review requests within 90 minutes of appointment completion while the experience is still warm
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Respond to every single review — positive and negative — within 24 hours
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Display your live star rating on your website booking page to convert more visitors into clients
